Boolean
Simple yes-or-no answers
Was the issue resolved?
Yes
Did the customer need follow-up?
No
Post Call Analysis
Get clear and actionableinsights from every call.
Leverage data with Post Call Analysis.
Automatically analyze conversations to uncover what’s working, fix what’s not, and make smarter decisions faster.
Seconds
to results
100%
calls analyzed
0
manual reviews
Overview
Calls end. Visibility shouldn’t.
Calls are full of valuable information, but most teams never turn it into something usable. Post Call Analysis captures what happened, extracts what matters, and sends the results where your team works — faster follow-up, better visibility, and less manual review.
- Faster follow-up on action items
- Structured, queryable call data
- Delivered to your dashboard, webhook, or API
Ready in secondsWebhook & API
Post-call analysis
Call #4821 · 4m 12s · completed
Summary
Customer called to reschedule Friday’s delivery before noon. Agent confirmed the new window and offered to send a tracking link via SMS.
Issue type
Delivery reschedule
Outcome
Resolved
Issue resolved
Yes
Satisfaction
9 / 10
Action item: send tracking link via SMS
Analysis Types
The right output for every insight
Choose from built-in analysis types — Boolean, Text, Number, and Selector — or create custom categories to match your business.
Text
Detailed written outputs
Summary
Caller rescheduled Wednesday’s delivery…
Action items
Send tracking link via SMS
Number
Quantitative values
Satisfaction score
9 / 10
Order amount
$128.50
Selector
Choose from predefined categories
Issue type
Delivery reschedule
Call outcome
Resolved
How It Works
Set up Post Call Analysis in a few steps
From agent to actionable insights in three simple steps.
1
Open Post Call Analysis
Create an agent or choose an existing one, then go to the Post-Call Analysis tab.
2
Choose what to extract
Select the format that fits your use case and define what you want the AI to analyze.
3
Use the results
View insights in the dashboard or send them through APIs and webhooks into your systems and workflows.
Seconds
results after each call
100%
calls analyzed
4
built-in analysis types
0
manual reviews needed
Product Highlights
Built to handle the real world
Structured insights
Turn freeform conversations into clean, queryable data your team can actually act on.
Send results anywhere
Deliver analysis to your dashboard, webhooks, or API and pipe it straight into the tools you use.
Custom categories
Define exactly what the AI should extract — from summary and sentiment to vendor and product.
Built-in analysis types
Get Boolean, Text, Number, and Selector outputs out of the box, or create your own.
Visible within seconds
Transcripts and structured results are ready almost as soon as the call ends.
Enterprise-grade reliability
Every call preserved and analyzed with 99.9%+ uptime behind your pipeline.
Deliver Results Anywhere
Send insights where your team works
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Learn More
Discover More Features
Explore the full range of Orifone capabilities designed for smarter automation, better efficiency, and a stronger customer experience.
1/9
Let every call teach you something
Turn every conversation into structured, actionable insight — and make your next decision faster.