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Custom voice agents that resolve patient needs with empathy and patience, enabling access and support at scale.
20%
CSAT increase
85%
cost reduction
Customer Outcomes
20%
Increase in CSAT
5X
Growth in Revenue
85%
Reduction in Costs
✦ unity
Your Unity AI built healthcare scheduling for sub-second patient call handling.
“Healthcare scheduling is far more complex than booking a haircut. It depends on the patient's detailed condition, what else is happening with the clinic, and the company itself. Voice is the last mile and AI voice is a key unlock.”
Dr. Stewart Jackson
CEO, Unity AI
250K+
monthly patient calls
50%
cost reduction
Your AI agents can't just schedule appointments — they understand healthcare complexity. Deploy custom agents that take action and resolve issues faster, leave patients happier, and decrease no-show rates.
Skip the phone tree
Replace IVR with an agent that resolves, not handles. Check real-time availability, answer questions, and confirm appointments in a single call.
Reach the patient in their language
Serve Medicare, Medicaid, and more diverse patient populations. Agents speak naturally and fluently in their preferred language.
Scale without the staffing headache
From hundreds to thousands of concurrent calls. Orifone scales high-quality conversations with your patient volume.
✦ unity
See how they did it →250K+
monthly patient calls
50%
cost reduction
Spring Venture Group
built this on orifone
85%
cost reduction
20%
revenue
25%
transfer-to-close rate
Routing patients to the best next step is one of the most impactful uses of conversational Voice AI. Deploy custom Voice AI agents that can handle thousands of complex patient queries and route to the right path based on need.
Triage symptoms and route
Voice agents screen patients on symptom severity and route them to the appropriate level: primary care, urgent care, or ER.
Capture data before the patient arrives
Gather history and insurance details before the visit to streamline your EHR automatically, as patients wait in queue.
Qualify patients for clinical programs
Check clinical trial eligibility to specialty program enrollment; agents apply complex screening criteria consistently on every call.
Benefits verification and prior auth are healthcare's most expensive bottlenecks. Deploy Voice AI agents that connect to your payer systems and update revenue cycle systems automatically.
Get your staff off hold
Voice AI handles outbound verification calls, navigates payer phone trees, and captures coverage details without tying up your team.
Speed up access to care
Verified benefits and authorizations move patients through the care pathway faster, reducing delays and improving patient satisfaction.
Stop revenue cycle leakage at the front end
Accurate, complete verification on the first call prevents costly back-end rework, denied claims, and write-offs.
Want to see how voice AI can handle your benefits verification cloud?
Talk to sales →
Want to see how voice AI can handle your patient intake workload?
Talk to sales →New-patient intake is slow when staff chase forms and missing details. Deploy Voice AI agents that collect demographics, insurance, and clinical history before the visit — then book the right appointment automatically.
Complete intake before the visit
Agents gather demographics, insurance cards, medications, and allergies over the phone so charts are ready when the patient arrives.
Reduce no-shows with smart reminders
Confirm appointments, offer rescheduling, and send multilingual reminders that patients actually answer.
Keep EHR and CRM in sync
Structured intake data flows into your EHR and scheduling system so front-desk teams stop re-keying the same information.
For organizations with strict data residency or retention requirements, deploy orifone with zero data retained.
Keep agents on approved scripts in sensitive medical contexts, with audit logs for every interaction.
BAA available. PHI handled to HIPAA standards across the full agent lifecycle.
Independently audited controls for security, availability, and confidentiality.
For workflows involving patient payments and copays.
For multinational healthcare organizations and global patient populations.
From your first agent to your millionth call. Orifone is the solution healthcare teams grow into, not out of.
Healthcare customers have built patient scheduling agents, benefits verification workflows, triage and routing systems, appointment reminders, prior authorization automation, and multilingual patient intake flows.
Yes. Orifone is fully HIPAA compliant. We sign BAAs with healthcare customers and PHI is handled securely across the full agent stack including transcription, LLM, and voice synthesis.
Highly configurable. You control the voice, conversation flow, language, escalation logic, EHR integrations, and every prompt. Orifone is built API-first so you can customize every layer of the stack.
Yes. Orifone integrates with major EHR systems including Epic, Cerner, and Athenahealth via webhooks and REST APIs. Custom integrations can be built using our flexible tooling layer.
Orifone includes AI guardrails that keep agents within approved clinical content boundaries. Sensitive information is handled with PII redaction, encrypted in transit and at rest, and full audit logs are maintained for every call.
We offer configurable data residency options and a zero-data retention mode for organizations with strict compliance requirements. Retention policies can be set per use case.
Most teams go from first agent to live calls within a week. Enterprise customers get a dedicated deployment engineer to accelerate onboarding and integration.
Yes. Orifone is built to scale to millions of concurrent calls with sub-500ms latency. Healthcare customers run hundreds of thousands of patient calls per month on the platform.
Orifone supports 100+ languages and dialects. Agents can detect and switch languages mid-call, making it ideal for diverse patient populations including Spanish, Mandarin, Hindi, and more.
Orifone's dashboard tracks call resolution rates, handle time, no-show reduction, cost per call, and patient satisfaction scores. Most customers see measurable ROI within the first 30 days of deployment.
Join teams using OrifoneAI to improve customer support responsiveness, operational efficiency, and policy-aligned call handling.