Loading…
Monitor every call. Catch failures early. Improve performance.
Automatically monitor your voice agents across audio quality, language accuracy, and operational performance so teams can detect failures faster, debug issues quickly, and improve reliability at scale.
24/7
production monitoring
100%
calls scored
1-click
root-cause drilldown
Overview
QA isn’t just about reviewing calls anymore. It’s how production voice agents stay reliable at scale — with complete visibility into conversation quality, operational failures, and resolution performance across every call.
What it does: How human the agent sounds and how clean the conversation feels — naturalness, tonality, interruptions, transfer wait time.
How it helps: Finds conversations that lower customer trust even when the workflow is technically completed.
When to use: Tuning voice, pacing, and turn-taking after a prompt or model change.
What it does: Whether the agent said the right thing — hallucinations, knowledge-based recall, transcription accuracy, sentiment.
How it helps: Pinpoints hallucinations, bad retrievals, and incorrect responses before they spread across thousands of conversations.
When to use: After a knowledge base update, a new flow, or whenever resolution rate dips without an obvious cause.
What it does: Whether the call did its job — resolution rate, tool calls, node transitions, latency, transfer success.
How it helps: Shows whether your voice agents are actually resolving issues, completing workflows, and reliably performing in production.
When to use: Ongoing. This is the scorecard your operations team lives in.
Find the Exact Moment
Monitor trends across thousands of calls, drill into failures instantly, and trace issues back to the exact moment they happened.
AI QA · Support agent
12,480 calls evaluated
AI agent was able to resolve the user's query
PassResponse delivered within 2 seconds
PassKnowledge base recall matches policy
FailNo hallucination · WER under 5%
PassCall #4821
Failed · Knowledge recall
How It Works
From cohort to continuous improvement in three simple steps.
100 minutes free trialFilter the calls you want to evaluate by agent, date range, duration, or post-call analysis fields — then set a sampling percentage and weekly maximum, so QA scales with volume without scaling cost.
Build QA around the outcomes your business cares about. Combine AI-evaluated conditions with performance metrics, apply weighted scoring, and score every analyzed call consistently at scale.
Drill into failed calls, replay conversations, inspect transcript-linked evidence, and use findings to improve prompts, workflows, and knowledge retrieval continuously.
24/7
production monitoring
100%
call scoring coverage
0
manual QA reviews
1-click
root-cause drilldown
Product Highlights
See exactly why calls failed with transcript-linked evidence, hallucination tracking, tool-call accuracy, and workflow diagnostics.
Move from portfolio-wide performance monitoring to individual call investigation in one click.
Mix AI-judged conditions with hard performance thresholds, weighted to match what your business actually cares about.
No exports, disconnected dashboards, or third-party QA workflows. Monitoring, debugging, and iteration all happen in one platform.
Signal Coverage
Learn More
Explore the full range of Orifone capabilities designed for smarter automation, better efficiency, and a stronger customer experience.
1/9
Monitor audio, language, and performance across every call — catch failures early and ship improvements that stick.