1Press
Enable Navigate IVR
Add the Navigate IVR function to a new or existing agent so it can press digits automatically during calls.
Navigate IVR
Press less. Get more.Navigate IVR easier.
Reach the right team faster.
Let your AI agent move through phone trees automatically — pressing the right digits to reach the right department, without ever getting stuck or losing the caller.
0
menus to memorize
3x
faster routing
24/7
IVR coverage
Overview
How IVR navigation helps
Instead of getting stuck in phone trees, your agent routes through IVR systems, presses the right digits, and keeps the conversation moving. Perfect for:
- Inventory and stock checks
- Order status and tracking
- Prescription verification and refills
- Insurance and quote requests
- Appointment rescheduling
- Bill pay and account questions
Fully automatedNever misses a digit
Call routing · Acme Support
AI agent navigating phone tree
“Press 1 for Sales, 2 for Support, 3 for Billing, 0 for Operator.”
Agent: I need Billing — pressing 3.
123456789*0#
Call routed to Billing in 0.8s
How It Works
Fast and easy to set up
Three simple steps and your agent will glide through any menu.
3Press
Define the logic
Tell the agent when to press certain digits and which menu options to choose in different call scenarios.
9Press
Guide the agent
Add simple instructions to the prompt so your agent knows exactly how to move through the menu path.
0
calls stuck in menus
3x
faster routing to intent
-42%
average handle time
24/7
IVR coverage
Built for the Real World
IVR navigation that just works
Phone Tree Mapping
Reliably navigate multi-level menus across any IVR system — no matter how deeply nested.
Automatic Key Pressing
The agent presses the right digits itself — no caller friction, no menu dead-ends.
Works on Any IVR
Compatible with legacy phone trees, enterprise carriers, HIPAA systems, and modern platforms.
Human Handoff
Get the caller to a live agent faster — with the context of which menu path was used.
Recovery on Mistake
If the agent lands on the wrong branch, it re-routes and retries without dropping the call.
Enterprise Reliability
99.9%+ uptime with failover handling for dropped keys and unresponsive prompts.
Compatible With
Plays nice with the phone systems you run
Amazon ConnectTwilioVonageGenesysFive9Cisco WebexAvayaRingCentral
Learn More
Discover More Features
Explore the full range of Orifone capabilities designed for smarter automation, better efficiency, and a stronger customer experience.
1/9
Stop fighting the phone tree
Let your AI agent navigate the menu and get callers where they need to be — every single time. Free to start.